Any order for a hair accessory to be made in a specific colour size or shape based on the client`s request is a special order.
It is vital to make such an  order in person as then you can confirm the correct colours, check on the quality of the materials to be used and confirm the design of the accessory. A quote for such an order will be given at the consultation.

To proceed and confirm any hair accessory order, a deposit of 50% of the total quote for large orders/full payment for small orders is required. After the deposit, I will then proceed to purchase the materials needed to complete your hair accessory if I dont have them already. Purchasing these materials will be done 7 days after you have paid the deposit. Why 7 days later? This is to make sure that you are absolutely happy to proceed with the making of the accessory. Should you cancel your order within that 7 day period, 100% of your deposit is refunded to you so you lose nothing. After the 7 days, the order of the materials will be done which will mean that of your deposit, only 50% is refundable. 

Purchasing the materials I need to make your hair accessory in effect triggers the process of making the hair accessory ordered. The price quoted for your ordered item will remain the same until the hair accessory is completed unless you make substantial changes to the item ordered. Changes to any order must be made in writing, in person, by email or by phone call before the completion of the item.

Orders  will sometimes take me 1- 2 months to be completed depending on intricacy so please do order this well in advance before your special occasion. And if you wish to have a quick delivery please enquire by email first and Sheena will let you know if your request can be done within your time schedule. While your hair accessory is being designed, I will let you know the full progress and when you will need to complete payment for such an item. For any questions please send your enquiry directly to me using the email below

Email: [email protected]
Telephone: 01242237206 Mobile: +447891210428
Address: Flat 4 Montpellier House, 4 Suffolk Place Cheltenham Gloucestershire GL50 2QG United Kingdom.