Cancellations of orders Beady Bride accepts cancellation of non-personalised items/non custom made accessories. Cancellation of personalised items will be accepted and a refund arranged if the cancellation is made before we purchase the materials to be used in crafting the item your ordered.
Beady Bride offers exceptional service and we are proud of all of our accessories and jewellery. However if for any reason you are not happy with your accessory or jewellery please do get in touch and we will be happy to offer an exchange or refund. Please note that we are unable to offer refunds on earrings and necklaces or personalised items.
To get the refund/exchgange, you must contact us within 14 working days of receiving your hair accessory/jewellery unused/unworn, un altered in any way, in its original shape,undamaged, in it`s original packaging box and with proof of purchase /receipt sent to you). If you ordered the wrong size/wrong shape, we can resize/alter the item at a small fee.
We are unable to refund lost items/damaged items caused by poor handling by royal mail/ or delayed deliveries caused by other reasons other than us.
Please send unwanted items back to Beady Bride using tracked postage that requires a signature on delivery. Please note that for hygiene reasons we dont accept returns on earrings and necklaces. Postage costs will be covered by the sender.
Please call Beady Bride before sending your item back to us.