Beady Bride is committed to offering you an excellent service from the time you first contact us to the time you receive your order. The hair accessories and headpieces are thoroughly checked to make sure they have no faults and perfectly acceptable to you in colour, size, shape, style etc before dispatching them. This is done via images and continuous contact with the customer before dispatching the items to avoid any disappointments.
However, if for any reason after you receive your item you are unhappy with it, you can return your item to Beady Bride or you can ask for an exchange.
*We accept returns and exchanges of items that were already made for sale via this website. These items have a fixed colour, size and shape (non-customised) Read conditions below.
*We do not accept returns /exchanges of customised hair accessories and headpieces (items that have been especially made to suit just you in size, colour, shape etc). Read the conditions below.
We do not accept returns or exchanges of any Jewellery.
Conditions under which you may return or exchange an item:
* Please return the item back to Beady Bride using tracked postage that requires a signature on delivery.
*Return the item to Beady Bride within 7 working days of receiving your item unused/unworn, un altered in any way. We must receive this returned item no later than 7days following receipt of your item.
*Return the item in its original size, shape, colour, undamaged in any way, in its original protective box and with proof of purchase /receipt.
*We do not accept return of any hair accessories or headpieces that have been worn, changed in shape, changed in colour in any way or taken out of their original packaging box.
*We do not accept returns of any customised items (items that were designed specifically to fit you in size, shape, colour, style etc) as they are not resalable to another customer.
*Please note that for hygiene reasons we don`t accept any returns or exchanges of Jewellery.
*Return postage costs will be covered by the sender.
Please call Beady Bride on 07891210428 or Email [email protected] to confirm our return address before sending your item back to us.