Shipping And Delivery

We ship to anywhere within the UK
For shipping within the UK, we use the royal mail recorded/tracked 24 hr service to post or ship your headpiece or accessory.For urgent deliveries we use the royal mail next day speed delivery service.

When will I receive my item?
For already made headpieces and hair accessories in stock
Under normal circumstances once we have received your order and the funds have cleared, we dispatch your item within 1-3 days.

For bespoke/custom made headpieces and accessories
Under normal circumstances, once you have made an order and we have received the deposit, we need about 1-4 weeks to design and make your headpiece/accessory.  After it`s finished we dispatch your bespoke headpiece or accessory  within 1-3 days from the day the balance is cleared.

Packaging.......How will you pack my item?........Will I pay any extra costs for packaging?

At no extra cost, we will wrap up your item securely in a waterproof envelope which will be placed into a hard cover box to protect your item in transit. However, if you would like your item sent to you in an extra special box (for example in an embelished/decorative bridal box, with extra ribbons etc) please let us know at the time of your order, and we can make arrangements for this at a small  extra cost.

Undelivered/late parcels are the responsibility of the carrier.
If Royal mail is unable to delivery your item for some reason or simply because you were absent at delivery, then your item will be held for you for about 7 days at your local collection office. After 7 days the item will be sent back to us. You may be required to sign for your item in person but please refer to royal mail delivery information about this especially during natural disasters. If the item has been sent back to us and you need us to resend it to you please note that you will have to pay the repostage fee.

International shipping and deliveries:
For those who reside outside of the UK, please contact us for details before making your order via this website.